We offer good, reliable
customer service
We believe we are in the unique position of being small enough to offer personalised service to our customers while big enough to be a strong participant and local contributor within our industry.
Our customers' businesses vary widely but broadly speaking they tend to be either industrial manufacturers producing house frames and trusses, furniture or packaging products, or timber merchants.
Timber merchants can be single independent stores, multi-store businesses or large chain retailers who then sell directly to the end-users. They can be builders, landscapers, garden designers or DIYers. We do not sell direct to the public.
We respect our channel customers and their positions in the market, whether they are national warehouse chains or small family owned hardware and timber stores.
Across them all we have the same aim; to provide the level of service customers want, so that they can rely on us to provide the right product when they want it, at the right quality, at the right time, and at the right price.
This is made easier by having the production scope of our own mills combined with the reliability of our national distribution network, all being staffed by our experienced teams who operate with openness, fairness, resilience, respect and integrity.
We work hard to anticipate what our customers need without assuming we know everything. We do this through regular visits, participation in industry events and conducting regular satisfaction surveys.
We aren't just thinking about what our customers need now but what they will need in the future.
"They (Timberlink) follow up on queries and requests and follow through on what they say they are going to do. They are the best company to deal with. They always tell it like it is."
Customer Survey Response
We Value What Our Customers Think
Each year we conduct a formal customer survey using a third party to measure what our customers think of us. We then use this feedback to improve our business and our customers' experiences with us. It was feedback from our surveys that resulted in the development of our Low Odour Timberlink Green range after customers mentioned they didn't enjoy working with the smell.
Yes I'm interested in your TimberlinkTECH training
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For customers wishing to improve their technical timber knowledge we have developed an exclusive online product training course. It covers how our products are made, what makes them fit-for-purpose and how to use them correctly.
If you are interested in completing the training talk to your Account Manager or complete your details below and we will be in touch.
Please note this is only available to current customers.
