We believe we are in the unique position of being small enough to offer personalised service to our customers while big enough to be a strong participant and local contributor within our industry.
Our customers' businesses vary widely but broadly speaking they tend to be either industrial manufacturers producing house frames and trusses, furniture or packaging products, or timber merchants.
Timber merchants can be single independent stores, multi-store businesses or large chain retailers who then sell directly to the end-users. They can be builders, landscapers, garden designers or DIYers. We do not sell direct to the public.
We respect our channel customers and their positions in the market, whether they are national warehouse chains or small family owned hardware and timber stores.
Across them all we have the same aim; to provide the level of service customers want, so that they can rely on us to provide the right product when they want it, at the right quality, at the right time, and at the right price.
This is made easier by having the production scope of our own mills combined with the reliability of our national distribution network, all being staffed by our experienced teams who operate with openness, fairness, resilience, respect and integrity.
We work hard to anticipate what our customers need without assuming we know everything. We do this through regular visits, participation in industry events and conducting regular satisfaction surveys.
We aren't just thinking about what our customers need now but what they will need in the future.